Trend London fulfils the orders via DHL Express Cargo [delivery max.3day] or other tracked shipping providers where applicable. The DHL Express Cargo or any other applicable shipping provider will attempt to deliver the item to the shipping address provided twice. Please make sure someone is available at the delivery address on the day of delivery. Any uncollected item will be returned to LOVE ME and the buyer will be charged for the two way shipping charges in case of a refund. Further, the products are insured by the DHL or FedEX. However, the buyer should examine the content of the parcel when receiving the items from the delivery staff. If there are any missing items please do not collect the item and return it to the delivery driver so that we can proceed with the insurance.